Passenger Representation
For an airline company the core business might be designing the network, flying aircrafts, setting the marketing strategy and assure growth and margin. Tasks, other than those outlined above and which are done by themselves, might be contracted to another company.
Especially at airports not being a main Hub it is an expensive factor to perform all the services with own people. Many people are needed for ticketing, check-in, boarding, loading, catering etc. And thus many of these tasks are done by a ground handling company or other contracting company.
However, having subcontracted these tasks, one still needs people who supervise and coordinate the ground handling companies and to make sure that all work will be done and documented in a coordinated way.
This is exactly the type of service CEL Aviation can offer: dedicated supervisors who will act as your airline representative and who will do the utmost to assure a safe, quick and well coordinated turnaround of your flights. Next to that CEL Aviation will monitor service levels of the handling companies and report those to you.
We can offer you the following supervision services:
Ø Airport slot coordination
Ø Arrange crew hotel accommodation and transport
Ø Arrange newspapers and duty free
Ø Assuring sufficient check in desk allocation with correct signage/security displays
Ø Collection of revenue items on behalf of the airline i.e. excess baggage, seating upgrades
Ø Delay / Cancellation management
Ø Disembarkation and boarding of passengers and loading/unloading of baggage
Ø Ensure all services airside (fuel, catering, cleaning etc.) required for turnaround are on site upon aircraft arrival and ready to act immediately
Ø Facilitate on-time departure
Ø Flight / Ramp; Turnaround supervision
Ø Flight documentations (Flight plan / Gen dec / Weather / Notams)
Ø Customs and Immigration control
Ø Liaise with crews for any special requirements i.e. wheelchair pax, umnr, special catering etc.
Ø PNL management – arranging upgrades, meals, special requests, assistance, (WCHR / MAAS / UM) services etc.
Ø AOC / Airlines Operating Committee representation
Ø Seating / config control
Ø Slot Coordination
Ø Tickets / coupon reconciliation
Ø Other services on request
